Help and Support2014-07-21T10:32:16+01:00

Help and Support

Please search our most frequently asked questions below to resolve an issue:

Where is the device installed?2015-04-14T15:58:02+01:00

Our installation team are fully qualified and install the units in an appropriate concealed area to avoid scanning technology and maximise satellite signal.

Which of the Squarelabs’ range of services are right for me?2015-04-14T15:50:51+01:00

The Squarelabs team are always available to assist and advise you on the right system for you and your company. We will work with you to customize a solution to best suit your needs.

Please email us at info@squarelabs.co.uk for further information.

Is there anything else that could be connected and controlled by the device?2015-04-14T15:39:15+01:00

Our Outreach Services can do the following:

Determine if the vehicles ignition is on or off.
Remotely disable the vehicle.
Collect data from various sensors including fuel level and temperature sensors.
Listen in on conversations inside the vehicle or talk with the driver.

What about installation?2015-04-14T12:26:21+01:00

We offer a nationwide installation service. Our professional engineers will install your Outreach device at your preferred destination.

How does a GPS tracking system work?2015-04-14T12:20:49+01:00

A GPS antenna is connected to the device with a lead wire. The GPS antenna collects the GPS data and feeds it to the device. The device then processes events and speeds. Additionally, the GPS vehicle tracking device has a wireless modem inside, similar to ones found in mobile phones. This modem is used to communicate with Squarelabs’ servers. The GPS data is stored to memory and then sent directly from the vehicles device to Squarelabs’ servers, where it is immediately processed into usable information for users. This all takes place in Real Time.

How does GPS work?2015-04-14T11:25:03+01:00

A common misconception among most people is how GPS works. GPS (Global Positioning System) satellites should not be confused with communication satellites used for wireless communications. They are two completely separate satellite networks. Our Outreach Services use GPS satellites for location purposes and send the location data to our servers so our customers can use our devices to locate their vehicles/assets in real-time or historically.

What is GPS?2014-07-21T10:38:40+01:00

The Global Positioning System (GPS) is a space-based satellite navigation system that provides location and time information anywhere on or near the earth where there is an unobstructed line of sight to a receiver by triangulation of three or more GPS satellites. GPS provides critical capabilities to military, civil, and commercial users accros the Globe. Various governments have developed and implemented satellite networks as military navigation systems and now make it freely accessible to anyone with a GPS receiver.